Are You Keeping Your
Customers’ Satisfied?
No
matter what type of products or services you provide, you might
learn from your impressions of the restaurants you frequent. One
simple observation will usually give you a quick first impression of
how well the place is run. Do they keep your water glass filled? If
no one tends to the water glasses, you probably feel that this
particular restaurant’s management doesn’t care about customers.
What are the things in your operation that communicate to your
customers and clients whether you care or not? Take a look at those
things and make sure all of your people are addressing them.
The
following might be a good starting point:
-
How are your
employees dressed?
-
Are your employees
well groomed?
-
Is your place of
business neat and clean?
-
Does your place of
business reflect and warm, friendly, well decorated atmosphere?
-
How are the manners
of your employees towards customers — even when they’re
stressed?
-
Are your employees
smiling when interacting with each other?
-
Are you smiling when
you greet and work with your customers?
-
Are you still
smiling when the customer leaves?
-
Are you setting a
good example for your employees in all of the above areas?
