Are You Keeping Your
Customers� Satisfied?
No
matter what type of products or services you provide, you might
learn from your impressions of the restaurants you frequent. One
simple observation will usually give you a quick first impression of
how well the place is run. Do they keep your water glass filled? If
no one tends to the water glasses, youare_you_keeping_your_customers_satisfied.htm probably feel that this
particular restaurant�s management doesn�t care about customers.
What are the things in your operation that communicate to your
customers and clients whether you care or not? Take a look at those
things and make sure all of your people are addressing them.
The
following might be a good starting point:
-
How are your
employees dressed?
-
Are your employees
well groomed?
-
Is your place of
business neat and clean?
-
Does your place of
business reflect and warm, friendly, well decorated atmosphere?
-
How are the manners
of your employees towards customers � even when they�re
stressed?
-
Are your employees
smiling when interacting with each other?
-
Are you smiling when
you greet and work with your customers?
-
Are you still
smiling when the customer leaves?
-
Are you setting a
good example for your employees in all of the above areas?
